General Concerns
Hi! I have some questions, please reply to my inquiry ASAP!
We’re very excited to assist you with your concerns! To ensure that you will be immediately attended to, please message us on Mondays to Saturdays from 8 AM to 5 PM. So if you send us a message beyond 5 PM or on a Sunday, please expect a reply the following business day. Like you, we also need a break.
Do you produce a certificate of purchase?
Yup, we do! Just give us a heads-up if you want one so that we can prepare it ahead of time before shipping your order to you.
Shopping from Oro Galleria
How does this thing work?
Here’s how the process goes: You place your order, pay and wait. While you wait, we process your order, check the item for quality control and ship it to your preferred address.
Placing your order takes a few minutes to an hour, depending on how you prefer to shop. Payment takes a day or two, and reservations will be cancelled after 48 hours for unpaid items. While you wait, we confirm your payment and the confirmation process takes 1-3 working days, wait for the item to be released and the releasing process takes 1-3 working days, and deliver it straight to your doorstep, which would take 3-5 days. In total, the lead time will be about 6-8 business days for regular items.
Because all our items are meticulously handcrafted, custom-made items need more time to produce. The production period may take up to two business weeks, increasing the total lead time to 5-8 business weeks.
How can I check the status of my order?
Once we confirm your order, the order status will automatically be reflected on your accounts page. It will be updated twice after that- first, when the item/s is/are released and finally, once the item/s is/are shipped.
A specific item I had in my cart is now unavailable. What happened?
Our pieces of jewelry are limited and on-demand; we work on a first-come, first-served basis. With this, if you want to order an item, you may want to check out as soon as you can because we can only give you up to 48 hours to finalize your payment. After the given time, we will have to set your item back on the stock to give chance to others who also had an eye on the item before you swiftly clicked “add to cart”.
Paying My Order/s
Alright, I want to finalize my order. How do I pay?
Great! We accept payments made via bank transfer or all major credit cards. For BDO cardholders, we offer installment options. If you intend to make a payment via bank transfer, kindly send us a message on our Instagram or Facebook accounts so that we would be able to attend to you and process your order swiftly.
Do you accept Cash On Delivery (COD)?
Change of Mind
I want to cancel my order, what should I do?
I want to update my list of orders. How do I do this?
Delivery and Returns Policy
What is your return/exchange policy?
How long is your warranty period?
The item I received is damaged, what should I do?
What should I do if I received the wrong item?
What is your refund policy?
Shipping
Where do you ship?
What’s your courier?
What are my shipping address options?
- Your home address, where your item would be shipped straight to your doorstep!
Your office - Pickup at any LBC branch- just indicate your preferred LBC branch at the shipping address and we’ll send it there for pickup!
- Any Oro Galleria branch- just head over to our branches page to locate the nearest Oro Galleria branch in your area and we will send your order there for hassle-free pickup!
How much is the shipping fee?
- For customers within Cebu, no shipping fee needed for pickup at SM City Cebu, SM Seaside City Cebu and Ayala Central Bloc Cebu. Just indicate your preferred branch at the order page.
- For shipping within the country, the fee is based on the total amount of order, so wherever you are from- Manila or Davao, Cagayan or Zamboanga, the rate is the same. We have a special partnership with LBC, wherein all items are insured during the delivery process.
- For items delivered internationally, we will base it on the destination or on your shipping method. Enjoy a hassle-free delivery process with peace of mind! FedEx guarantees that your packages will reach you surely and safely!
